1. Document everything. Understand that the adjuster is a middleman. They often don’t mind paying for large rip-outs as long as they can justify it when they report back to the insurance company. They have feelings like everyone else, and they don’t like looking bad in front of authority figures.

2. The adjuster does not want to spend time tracking down restoration companies. Most adjusters don’t want any more office work than they already have. Send an email to the adjuster identifying your company. In addition to your email address, provide your phone number and any other contact information. This will help with the resolution of the claim. The adjuster has many other claims and it may be difficult for them to keep track of all the contact information for different companies. Sending an email to them will help facilitate communication between you two in order to get questions resolved quickly and get your paid faster.

3. Get your estimate or invoice to the adjuster as soon as possible. An independent adjuster is judged on turnaround. If it takes you longer to to submit this paperwork, it will not make the adjuster happy. We are not suggesting that all adjusters would intentionally review your paperwork to find “overcharges” that would otherwise pass scrutiny. But there are some adjusters out there who would (which would cost you money).